COVID-19 Update: MSEDP is operational and committed to responding to the needs of our customers.
COVID-19 Update: MSEDP is operational and committed to responding to the needs of our customers.
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Managed Services

24/7 Monitoring

With our cutting-edge software, we get alerted when systems are acting up or are down, even if its 2am. This type of monitoring service allows us to be proactive rather then reactive to ensure that you are running optimally during business hours.

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Managed Services Programs Offer Two Things Every Business Needs:

Reliable Network Performance

With Managed Services, your IT infrastructure gets the attention it needs when it needs it. Our goal is to identify and fix system issues before they cause downtime. With our daily reporting tools we have a birds eye view of your entire network.

Predictable IT Budget

Our all-inclusive flat-rate Managed IT Service gives you back control of your technology expenses. And since MSEDP can also supply hardware and software when you need it, you can rest assured that you're getting the lowest costs for all of your IT needs.

Unlimited Helpdesk Support

You get FREE Unlimited Helpdesk Support with ANY of our Managed Services Packages. So call us anytime you have a issue with a covered device. When you have our packages, you don’t get charged extra for the call. Outlook not opening? Internet Slow? Screen upside down? Forgot your password? Call as many times as you want for ONE low price each month. And speak to someone on our tech team who knows the ins and outs of your devices and can get you back up and running in no time!

  • Asset monitoring for all networked servers, workstations and devices.
  • Swift behind-the-scenes response to detected errors or abnormalities to avoid any downtime.
  • Support for mobile devices, including phones, tablets and laptops.
  • Software and operating system updates.
  • Backup setup and validation.
  • Help desk support.
  • Monthly preventive maintenance routines.
  • Regular security patching across servers and workstations.
  • Regular reviews of system logs and reports.
  • Virus and malware prevention, detection and remediation.
  • New user account setup and administration.
  • Strategic consulting with a dedicated Technical Account Manager to plan future IT projects.
  • The benefits of a full-time IT department without hiring a single technician.
  • Additional support for your existing IT manager, if you have one—e.g., leave monitoring, periodic maintenance routines and troubleshooting to us!
  • Discounted on-site support visits when needed (free hours included with Silver & Gold packages).
  • Affordable monthly flat fee calculated on network size.

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